Frequently asked questions

bebon is a survey platform for organisations that want honest feedback from customers and employees. You build surveys, send them by email or SMS, and read the results on favourability dashboards — with confidentiality enforced throughout.

Net Promoter Score (0–10), Customer Satisfaction (1–5), Customer Effort (1–7), General Feedback (1–5) and Freestyle, where you design every scale yourself. Any survey can also include custom scales, single and multiple choice, and free-text questions.

Every new organisation gets 7 days with every survey type and every feature. No card is needed — just sign up with your organisation's details.

Without a plan you can't create new surveys, but nothing is lost: existing surveys stay readable, manageable and keep collecting responses.

Talk to us. There's no self-serve checkout yet — we agree your plan with you and set it up. Starter covers Net Promoter Score and General Feedback; Professional covers every survey type.

Confidential surveys can be filtered and compared by fields such as department, while any group below your minimum size stays hidden and nobody sees whose answers are whose. Anonymous surveys never link a response to a person at all, so results show the overall picture, pillars and drivers only.

No. bebon never shows which answers belong to which person. Groups smaller than the minimum size are hidden, and the list of individual responses stays locked until a survey has enough of them.

English, Arabic, Tamil and Hindi. A survey can offer any of your organisation's languages; respondents switch between them on the same link, and Arabic is shown right-to-left.

Yes. The survey page is designed for phones first, and you can show one question at a time for a focused experience on a small screen.

Yes. Both have downloadable Excel and CSV templates. Questions are added to your draft for review before anything is saved; people are created or updated, with every problem reported by row.

By email, SMS or both, using your saved templates. Each person gets a personal link that works once, and you can send reminders to people who haven't responded. You can also share one open link.

Only when you let them. An admin opens a support window for 1, 4, 24 or 72 hours and can close it at any time. Inside it, support can work on surveys but can't read responses or touch your team — and everything they do appears in your activity log.