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Customer and employee feedback

Surveys people answer honestly

Build NPS, CSAT, effort and fully custom surveys. Send them by email or SMS in four languages. See what drives the score — with confidentiality enforced at every step.

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7-day free trial · every survey type · no card needed

Why bebon

Feedback only helps when people trust it — and you can act on it

Most survey tools stop at collecting answers. bebon is built around the two things that decide whether feedback is useful: whether people feel safe being honest, and whether you can see what to fix.

  • The problem

    People hold back when they don't know who will read their answers.

    With bebon

    Confidential and anonymous modes are enforced by the product: small groups are never shown, and anonymous responses are never linked to a person.

  • The problem

    A single score doesn't tell you what to change.

    With bebon

    Drivers break favourability down by pillar and question, and call out your strengths and biggest opportunities.

  • The problem

    A survey in one language leaves people out.

    With bebon

    One link works in English, Arabic, Tamil and Hindi. Respondents switch language themselves, right-to-left included.

  • The problem

    Rebuilding contact lists for every survey wastes days.

    With bebon

    Keep one audience with your departments and regions, then launch to everyone, a filtered group, or only those who haven't answered.

Features

Everything from the first question to the last insight

Six areas, one product — designed to work together.

Surveys & builder

NPS, CSAT, Customer Effort, General Feedback and Freestyle surveys, custom scales, picture answers, pillars and spreadsheet import.

Distribution & people

One audience with your grouping fields, Excel and CSV import, email and SMS launches, personal one-time links and open share links.

Insights & results

Favourability gauge, answer distribution, drivers by pillar and question, strengths and opportunities, a 12-week trend and comparisons.

Privacy & confidentiality

Confidential and anonymous modes, minimum group sizes, survey keys kept out of URLs and logs, and no record of the language people answer in.

Languages

English, Arabic (right-to-left), Tamil and Hindi on one link, inline translation per question, and fallback to your default language.

Teams & security

Team invitations, page-level roles, an activity log for everyone, support access only when you allow it, and two-step sign-in.

How it works

Build, launch, understand

  1. Build

    Pick a survey type, group questions into pillars, design your own scales, or import questions from a spreadsheet.

  2. Launch

    Send personal one-time links by email and SMS from saved templates, or share one open link. Remind the people who haven't answered.

  3. Understand

    Read favourability, drivers, strengths and opportunities, and the 12-week trend — filtered and compared by your own grouping fields.

Privacy by design

Two clear promises. Both enforced.

Choose a privacy mode for each survey before you publish. Respondents see the promise up front, and it can't be changed once answers start arriving.

How confidentiality works

Confidential

  • Filter and compare by department or region
  • Groups below the minimum size are hidden
  • Nobody sees whose answers are whose

Anonymous

  • Responses never linked to a person
  • Times stored to the day only
  • Overall, pillars and drivers only

Languages

One survey, four languages

Write your questions once, translate them inline, and let every respondent answer in the language they're most at home in — including right-to-left Arabic.

Languages in bebon

Find out what your people really think

Start a 7-day free trial with every survey type, or talk to us about rolling bebon out across your organisation.

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