Surveys & builder
NPS, CSAT, Customer Effort, General Feedback and Freestyle surveys, custom scales, picture answers, pillars and spreadsheet import.
Privacy & confidentiality
Choose confidential or anonymous for each survey. Either way the rules are enforced by the product itself, so nobody — including your admins — can look behind them.
Confidential
Anonymous
Responses through personal links can be filtered and compared by grouping fields, because each one carries a snapshot of the person's fields at the time they answered. The link to the person stays internal and is never shown.
Nothing links a response to a person — not even in our database. No grouping-field snapshot is kept, and response times are stored to the day only, so a timestamp can't line a person up with an answer.
The privacy mode is chosen while the survey is a draft and locked when it's published, so the promise people answered under stays true.
The survey page tells respondents up front which promise applies — confidential or anonymous — in their own language.
The key in a survey link travels after the # and reaches us in a request header, never in an address. Our logs redact survey links, because a key and a time side by side could undo a promise.
Respondents can switch language freely, and their choice is never sent or stored. In a small team, a rarely used language could single someone out.
Start a 7-day free trial with every survey type, or talk to us about rolling bebon out across your organisation.